Our Policies

Privacy Policy

UPDATE: *** Please note this is a privacy policy for the BTC Campus Store and does not apply to 3^rd party websites linked to our web site.  Please check the privacy policy on those websites for more information.

BTC Campus Store respects individual needs for privacy with personal information.  This may include, but is not limited to, first and last name, physical address, email address, student ID number, and/or  phone number.  When visiting our website you need not provide any information.  If you decide to make a purchase, we will collect this information so we can provide you with the product you requested.

We do not share information with outside parties with the following exception:

• When necessary to complete your order with a credit/debit card, billing information is shared with our bank for authorization and your delivery address (if chosen) is shared with our shipper.

Return Policy

Online Purchases:

For your convenience, items may be returned to our store. Provided you have the appropriate information (receipt or packing list), we will return your purchase price to the method of payment.  Shipping charges are non-refundable.  The following conditions will also apply:

Online orders must be picked up within three weeks of the date of purchase or the customer forfeits any returns or refund privileges.  Customers needing an extension must contact the Campus Store prior to that date to make other arragements by calling 360-752-8342.

Textbooks:

Textbooks may be returned through 01/17/2025 with receipt & may be refunded for 100% of the purchase price. 

Textbooks returned with receipt after 01/17/2025 through 01/24/2025 with an add/drop slip may also be refunded 100% of the purchase price providing they are in perfect condition (no bent, corners, scratched or scuffed covers, no outer packaging removed, binding pressed open). 

Textbooks returned after 01/17/2025 through 01/21/25 with a receipt but without and/drop slip will be refunded 80% of the purchase price.

Textbooks and course material purchased after 01/24/25 are considered a final sale and are non-returnable.

The following conditions must be met when returning textbooks and course materials:

Sealed packages, bundles, access codes and/or shrink-wrapped items must be in original package, and unopened.  NO EXCEPTIONS    This includes any access code which has had the covering scratched off exposing the code.  Activation issues must be  addressed with the publisher that hosts the software and are not a reason for return. The BTC Campus Store will not replace or refund a code which has been exposed.

New books must be in pristine condition; clean and free of markings and/or bent corners.

Used books must be in the same condition as when they were sold.

 BTC Campus Store has sole discretion to evaluate the condition of the items to determine return eligibility.

*special considerations may be made for classes with later start dates*

General Merchandise:

General Books, Supplies, Gift items, Clothing, and Other Merchandise may be returned within one (1) week from the date of purchase with a receipt as long as the items are in new and sellable condition.

    Original packaging must be intact on items such as calculators or USB drives.

    Clothing items must not have been washed or worn and still have original tags attached.

    For hygienic purposes; headphones, earplugs, culinary & pastry kits/supplies,     nursing kits/medical equipment are non-exchangeable/non-refundable.

    Shipping charges are non- refundable.

 Deposits will be applied toward the cost of special order items.  If the item is not picked up   within 30 days of first notice, however, the deposit will be forfeited and the item shelved or   returned to the vendor.

 Clearance items sales are final.

The BTC Campus Store accepts cash, checks, debit, Visa, MasterCard (including, but not limited to Bank Mobile) credit cards.  Cash and Credit Card purchases will be refunded in the original form of payment.

Card must be present to do return.

In the event the BTC Campus Store does not have sufficient cash to do a refund, a check will be processed, but may take up to ten (10) business days to be issued.

If payment was made by check, a refund check will be issued and mailed approximately three (3) weeks from the date of the return.

Items purchased through Funding Agencies/Financial Aid, within the refund guidelines, will be refunded to the original purchasing agency.

Be aware there is a $30.00 NSF fee on all returned checks.  Having an NSF fee will put a hold on your college account.